Last Updated: 2013
These Terms & Agreements (“Agreement”) set forth the legal terms between Agility Shipping and Logistics (“Company,” “we,” “our,” or “us”) and the Client (“you” or “your”) engaging our logistics, freight, customs, or transport services.
By using our services, requesting a quotation, or entering into a booking, you agree to be bound by the terms below.
Agility Shipping and Logistics provides a range of logistics solutions, including but not limited to:
Air, Ocean, Road, and Rail Freight
Customs Clearance and Documentation
Warehousing and Distribution
Door-to-Door and Port-to-Port Delivery
Multi-Modal Transport Planning
All services are subject to availability, regulatory clearance, and the terms outlined in this agreement and the relevant service quotation.
A shipment or logistics service is considered confirmed only when:
A formal quotation is accepted in writing
All required documentation has been submitted
Payment terms (deposit or full) have been met
A service confirmation is issued by Agility Logistics
Agility reserves the right to accept or reject service requests at its sole discretion.
As a client, you agree to:
Provide accurate and complete shipment details
Ensure cargo complies with all export/import laws
Disclose hazardous, restricted, or sensitive materials
Pay all applicable charges, duties, and taxes
Cooperate with inspections, customs processes, and regulatory requests
Failure to comply may result in delays, legal liability, or service cancellation.
Agility Logistics may refuse to accept cargo that is:
Improperly packaged or labeled
Not declared in full
Prohibited by law or regulation
Deemed unsafe for transport
Once accepted, cargo is handled with care in accordance with industry standards. However, Agility is not liable for loss or damage arising from unforeseen events, third-party mishandling, or force majeure.
Agility will provide customs clearance support but shall not be held responsible for:
Delays caused by customs inspections or legal disputes
Incorrect information provided by the client
Refused or confiscated goods due to regulatory issues
It is the client’s responsibility to ensure all documentation is complete and accurate.
Unless otherwise stated, payments are due as follows:
Quoted Services: 50% deposit on confirmation, balance on delivery or prior to release
Credit Accounts: Net 7–30 days depending on agreement
Late Payments: May incur interest or suspension of services
Payment methods accepted include bank transfer, EFT, or other agreed methods listed in the invoice.
Agility does not automatically insure shipments. Clients are advised to purchase cargo insurance independently or through our optional coverage.
Unless otherwise agreed, Agility’s liability is limited to:
The declared value of the shipment
Or compensation capped at the prevailing rate set by international freight conventions
We are not liable for indirect losses, including loss of profit, business interruption, or reputational damage.
Service bookings may be modified or canceled with written notice. Cancellation fees may apply depending on the timing and services rendered.
No-shows, late modifications, or incomplete documentation may result in penalties.
Agility shall not be liable for any delay or failure in performance due to acts beyond our control, including but not limited to:
Natural disasters, weather disruptions
Strikes or labor disputes
War, terrorism, or civil unrest
Regulatory or customs delays
Port closures or transport restrictions
Both parties agree to maintain confidentiality on sensitive commercial or operational information shared during the course of service execution. This includes shipment data, pricing, client details, and proprietary procedures.
This Agreement shall be governed by the laws of:
The United Arab Emirates, for services originating in Dubai
The Republic of South Africa, for services originating in South Africa
Any disputes shall first be resolved through negotiation. If unresolved, both parties agree to submit to the exclusive jurisdiction of the appropriate courts in the respective country of operation.
Agility Logistics reserves the right to update or modify these Terms & Agreements at any time. Any changes will be posted on our website and will become effective immediately upon publication.
For questions, clarifications, or legal inquiries, please contact us at:
📧 legal@agilityshippinglogistics.com
📞 South Africa Office: +27 68 850 7150
